Returns & Exchanges
At Los Poblanos Farm Shop, we want you to be completely satisfied with your botanical beauty and apothecary purchases. If a product does not meet your expectations, we accept returns or exchanges on unused items within 30 days of delivery.
Initiate Your Request
Contact our Farm Shop guest services team via email with your order number and the specific beauty products you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original lavender-scented packaging to ensure they remain protected and undamaged during the return transit.
Affix Shipping Label
Securely attach the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our farm team inspects the returned goods, we will issue a credit to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing